SERENE STUDIOS accepts unwashed, unworn and undamaged garments with the original tags attached for a refund within 14 days from the delivery date. The original shipping cost will be deducted from the refund.
We do not offer free returns labels at this time, all returns costs must be covered by the customer.
We reserve the right to refuse returns that are shipped after the 14 day grace period has expired or for items that are not returned to us in their original condition.
NOTE - Items marked as a sample are not eligible for return.
Please make sure you've read the list of possible faults before purchasing, they are discounted for this reason.
Once your return is received and has been inspected, we will send you an email to notify you that we have received your item and of the approval or rejection of your refund request.
How to return an item
Please send an email to firstname.lastname@example.org to request a return and receive the returns address. Once your return is received and approved, your refund will be credited to the original form of payment on file.